How quickly are orders delivered?<\/strong><\/p> We aim to print and ship orders within 48\u201372 hours<\/strong> of when you place them. Our factory team is in action Monday to Friday<\/strong>, so if you order over a weekend, it might take a little longer.<\/p> Once your order is ready, delivery times depend on where it\u2019s going<\/strong> and the shipping option you selected<\/strong> at checkout. Here\u2019s a quick guide to the usual timeframes:<\/p> UK:<\/strong><\/p> Standard:<\/strong> 4\u20138 working days<\/p><\/li> 1st Class:<\/strong> 3\u20136 working days<\/p><\/li> Royal Mail Priority:<\/strong> Next working day (if ordered before 1pm Mon\u2013Fri)<\/p><\/li><\/ul> EU:<\/strong><\/p> Standard:<\/strong> 5\u201310 working days<\/p><\/li><\/ul> International:<\/strong><\/p> Standard:<\/strong> 10\u201315 working days<\/p><\/li> Tracked & Signed:<\/strong> 10\u201315 working days<\/p><\/li><\/ul> When you place your order, you\u2019ll get a confirmation email with an estimated delivery date<\/strong>. If you chose tracked shipping<\/strong>, we\u2019ll also send your tracking link<\/strong> in the Dispatch email<\/strong> so you can keep an eye on its journey.<\/p> Just a note, these delivery times are estimates<\/strong>, and things like public holidays or unexpected courier delays might cause the occasional hiccup.<\/p> <\/p> How much is shipping?<\/strong><\/p> The cost of shipping depends on where an order is being sent to and how fast you want your order to arrive. If you need your order sooner for a specific time or event, we recommend placing your order with an upgraded shipping method.<\/p> All of the shipping information can be found in the cart when placing an order.<\/p> UK Standard \u00a34.50 (4-8 days)<\/p><\/li> UK 1st Class \u00a36.50 (3-6 days)<\/p><\/li> UK Royal Mail Priority \u00a312.50 (Next Working Day if ordered before 1pm Mon-Fri)<\/p><\/li> EU Standard \u00a37.00 (5-10 days) *All EU deliveries are tax paid and there is no customs duty for orders under \u20ac150<\/strong><\/p><\/li> International \u00a37.50 (10-15 days)<\/p><\/li> United States Duty Paid \u00a315 (10 - 15 days)<\/p><\/li><\/ul> <\/p> Which countries do you ship to?<\/strong><\/p> We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order.<\/p> <\/p> Can I combine orders to save on postage?<\/strong><\/p> No, once an order has been placed it\u2019s given its own unique order number and placed in the fulfilment queue. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders.<\/p> <\/p> Will everything I order arrive together?<\/strong><\/p> Not necessarily. In some rare cases when we do not have all of the stock for an order in any one factory, we will split the order across multiple locations. If your order has been shipped in multiple packages with a tracked service, we\u2019ll send you all of the tracking information in your dispatch confirmation email.<\/p> <\/p> Can I track my order?<\/strong><\/p> For UK orders we dispatch all orders with tracking information. If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace<\/a> service so you can stay updated on its journey to you.<\/p> For EU\/ International orders placed with standard shipping, detailed tracking is not available once your order leaves the UK.<\/em><\/p> <\/p> Are there any additional custom charges for orders outside the UK?<\/strong><\/p> All orders destined for the EU are customs-free up to a value of \u20ac150.<\/em><\/p> When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.<\/p> Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.<\/p> <\/p> What packaging will the orders arrive in?<\/strong><\/p> All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper, decorated with a fun design that can be coloured in or upcycled. Large orders come in cardboard boxes sealed with environmentally friendly tape.<\/p> We don't include receipts in the bags so they are perfect for gifting. It shouldn\u2019t be obvious to the recipient what you\u2019ve purchased, unless they\u2019re already familiar with our packaging\u2019s unique ocean themed doodle pattern.<\/p> If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form.<\/p> To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018How do I return my order?<\/em>\u2019.<\/p> Fill in the drop down menus for all<\/strong> of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us.<\/p> If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory.<\/p> Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/p> If you would like to send a gift item back without the purchaser knowing, please use the contact form to get in touch with our support team and we can offer more help.<\/p> <\/p> Why don't you ship to my country?<\/strong><\/p> We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.<\/p>"},"borderRadius":{"id":113545939,"value":"4px"},"textColor":{"id":113545940,"value":"#{text.color}"},"backgroundColour":{"id":113545941,"value":"#0000"}}}],"properties":{"title":{"id":101824645,"value":"Questions about delivery"},"padding":{"id":101824649,"value":"6"},"fullWidth":{"id":101824650,"value":"0"},"fullBackgroundColor":{"id":101824651,"value":"#fff0"},"published":{"id":101824652,"value":"1"},"conditions":{"id":101824653,"value":"[]"},"questionMeta":{"id":113545935,"value":"Questions about delivery"},"answerMeta":{"id":113545936,"value":" How quickly are orders delivered?<\/strong><\/p> We aim to print and ship orders within 48\u201372 hours<\/strong> of when you place them. Our factory team is in action Monday to Friday<\/strong>, so if you order over a weekend, it might take a little longer.<\/p> Once your order is ready, delivery times depend on where it\u2019s going<\/strong> and the shipping option you selected<\/strong> at checkout. Here\u2019s a quick guide to the usual timeframes:<\/p> UK:<\/strong><\/p> Standard:<\/strong> 4\u20138 working days<\/p><\/li> 1st Class:<\/strong> 3\u20136 working days<\/p><\/li> Royal Mail Priority:<\/strong> Next working day (if ordered before 1pm Mon\u2013Fri)<\/p><\/li><\/ul> EU:<\/strong><\/p> Standard:<\/strong> 5\u201310 working days<\/p><\/li><\/ul> International:<\/strong><\/p> Standard:<\/strong> 10\u201315 working days<\/p><\/li> Tracked & Signed:<\/strong> 10\u201315 working days<\/p><\/li><\/ul> When you place your order, you\u2019ll get a confirmation email with an estimated delivery date<\/strong>. If you chose tracked shipping<\/strong>, we\u2019ll also send your tracking link<\/strong> in the Dispatch email<\/strong> so you can keep an eye on its journey.<\/p> Just a note, these delivery times are estimates<\/strong>, and things like public holidays or unexpected courier delays might cause the occasional hiccup.<\/p> <\/p> How much is shipping?<\/strong><\/p> The cost of shipping depends on where an order is being sent to and how fast you want your order to arrive. If you need your order sooner for a specific time or event, we recommend placing your order with an upgraded shipping method.<\/p> All of the shipping information can be found in the cart when placing an order.<\/p> UK Standard \u00a34.50 (4-8 days)<\/p><\/li> UK 1st Class \u00a36.50 (3-6 days)<\/p><\/li> UK Royal Mail Priority \u00a312.50 (Next Working Day if ordered before 1pm Mon-Fri)<\/p><\/li> EU Standard \u00a37.00 (5-10 days) *All EU deliveries are tax paid and there is no customs duty for orders under \u20ac150<\/strong><\/p><\/li> International \u00a37.50 (10-15 days)<\/p><\/li> United States Duty Paid \u00a315 (10 - 15 days)<\/p><\/li><\/ul> <\/p> Which countries do you ship to?<\/strong><\/p> We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order.<\/p> <\/p> Can I combine orders to save on postage?<\/strong><\/p> No, once an order has been placed it\u2019s given its own unique order number and placed in the fulfilment queue. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders.<\/p> <\/p> Will everything I order arrive together?<\/strong><\/p> Not necessarily. In some rare cases when we do not have all of the stock for an order in any one factory, we will split the order across multiple locations. If your order has been shipped in multiple packages with a tracked service, we\u2019ll send you all of the tracking information in your dispatch confirmation email.<\/p> <\/p> Can I track my order?<\/strong><\/p> For UK orders we dispatch all orders with tracking information. If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace<\/a> service so you can stay updated on its journey to you.<\/p> For EU\/ International orders placed with standard shipping, detailed tracking is not available once your order leaves the UK.<\/em><\/p> <\/p> Are there any additional custom charges for orders outside the UK?<\/strong><\/p> All orders destined for the EU are customs-free up to a value of \u20ac150.<\/em><\/p> When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.<\/p> Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.<\/p> <\/p> What packaging will the orders arrive in?<\/strong><\/p> All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper, decorated with a fun design that can be coloured in or upcycled. Large orders come in cardboard boxes sealed with environmentally friendly tape.<\/p> We don't include receipts in the bags so they are perfect for gifting. It shouldn\u2019t be obvious to the recipient what you\u2019ve purchased, unless they\u2019re already familiar with our packaging\u2019s unique ocean themed doodle pattern.<\/p> If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form.<\/p> To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018How do I return my order?<\/em>\u2019.<\/p> Fill in the drop down menus for all<\/strong> of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us.<\/p> If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory.<\/p> Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/p> If you would like to send a gift item back without the purchaser knowing, please use the contact form to get in touch with our support team and we can offer more help.<\/p> <\/p> Why don't you ship to my country?<\/strong><\/p> We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.<\/p>"},"template":{"id":113545937,"value":"expandable"}}},{"id":4256745,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":1,"items":[{"id":4257222,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":101839011,"value":" How do I return an order?<\/strong><\/p> We hope you love your order, but understand there may be times when you need to return items to us. Just enter your order ID to see if your order is eligible to be returned<\/p> Order ID (e.g. 123123)<\/p> Click here<\/u><\/a> to be taken to the HELP page, RETURNS, HOW DO I RETURN MY ORDER<\/p> When will I receive my refund\/exchange?<\/strong><\/p> We process returns\/exchanges the same day they arrive back with us. Exchange orders are automatically added to the factory queue and fulfilled and dispatched as normal. Refunds are usually appear within 48 hours, but can take 5-10 working days to appear on your statements.<\/p> What is your returns policy?<\/strong><\/p> We hope you love your order, but completely understand there may be times when you need to return something to us. A link to the online returns form can be found in your confirmation email receipt and your dispatch email but if you need any help, or have any questions about a return, please use the contact form to get in touch with our support team.<\/p> You may\u00a0cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.<\/p> But, unless they are defective,\u00a0we cannot accept returns of custom products, sample orders<\/strong>, or any products that have been\u00a0washed<\/strong>\u00a0or\u00a0worn<\/strong>.<\/p> We kindly ask that any items you return are clean, free from marks, and in a resellable condition. They should be free from signs of wear, such as pet hair, strong scents like perfume, or any other damage.<\/p> Have you received my return?<\/strong><\/p> You should allow up to 14 working days for your returns to arrive back to our factory, but we process your requests the same day they arrive.<\/p> If you navigate through the FAQs to the section marked Other, there is a tracking system which will allow you to monitor whether your order has arrived back with us. This is the same system we use, so if the data shows your order hasn't arrived with us yet, we won't be able to provide more information.<\/p> If you have waited more than 14 working days and the tracking system doesn't show your returns have arrived, please use the contact form to get in touch with our support team and make sure to confirm the following;<\/p> Your original order number<\/p><\/li> Your online returns shipping label<\/p><\/li> Your proof of postage<\/p><\/li><\/ul> Yes you can, but please note, if you return individual items from a bundle, you break the special offer of that bundle.<\/p> Products bought as part of bundle deals if returned separately, will result in the full price being charged for other items kept from the bundle.<\/p> Your refund will be adjusted accordingly.<\/p> How do I return a gift item?<\/strong><\/p> If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form.<\/p> To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018How do I return my order?<\/em>\u2019.<\/p> Fill in the drop down menus for all<\/strong> of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us.<\/p> If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory.<\/p> Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/p> If you would like to send a gift item back without the purchaser knowing, please use the contact form to get in touch with our support team and we can offer more help.<\/p> I don't have a printer to print the return label, can I still return my order?<\/strong><\/p> Yes, absolutely. If you don't have a printer, the email includes a QR code you can take to your local Post Office and they will scan it in for you.<\/p> Package up your products, pop them in the post and we'll process your requests as soon as they arrive back to the factory.<\/p>"},"borderRadius":{"id":101839012,"value":"4px"},"textColor":{"id":101839013,"value":"#{text.color}"},"backgroundColour":{"id":101839014,"value":"#0000"}}}],"properties":{"title":{"id":101824658,"value":"Questions about returns"},"padding":{"id":101824662,"value":"6"},"fullWidth":{"id":101824663,"value":"0"},"fullBackgroundColor":{"id":101824664,"value":"#fff0"},"published":{"id":101824665,"value":"1"},"conditions":{"id":101824666,"value":"[]"},"questionMeta":{"id":101839008,"value":"Questions about returns"},"answerMeta":{"id":101839009,"value":" How do I return an order?<\/strong><\/p> We hope you love your order, but understand there may be times when you need to return items to us. Just enter your order ID to see if your order is eligible to be returned<\/p> Order ID (e.g. 123123)<\/p> Click here<\/u><\/a> to be taken to the HELP page, RETURNS, HOW DO I RETURN MY ORDER<\/p> When will I receive my refund\/exchange?<\/strong><\/p> We process returns\/exchanges the same day they arrive back with us. Exchange orders are automatically added to the factory queue and fulfilled and dispatched as normal. Refunds are usually appear within 48 hours, but can take 5-10 working days to appear on your statements.<\/p> What is your returns policy?<\/strong><\/p> We hope you love your order, but completely understand there may be times when you need to return something to us. A link to the online returns form can be found in your confirmation email receipt and your dispatch email but if you need any help, or have any questions about a return, please use the contact form to get in touch with our support team.<\/p> You may cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.<\/p> But, unless they are defective, we cannot accept returns of custom products, sample orders<\/strong>, or any products that have been washed<\/strong> or worn<\/strong>.<\/p> We kindly ask that any items you return are clean, free from marks, and in a resellable condition. They should be free from signs of wear, such as pet hair, strong scents like perfume, or any other damage.<\/p> Have you received my return?<\/strong><\/p> You should allow up to 14 working days for your returns to arrive back to our factory, but we process your requests the same day they arrive.<\/p> If you navigate through the FAQs to the section marked Other, there is a tracking system which will allow you to monitor whether your order has arrived back with us. This is the same system we use, so if the data shows your order hasn't arrived with us yet, we won't be able to provide more information.<\/p> If you have waited more than 14 working days and the tracking system doesn't show your returns have arrived, please use the contact form to get in touch with our support team and make sure to confirm the following;<\/p> Your original order number<\/p><\/li> Your online returns shipping label<\/p><\/li> Your proof of postage<\/p><\/li><\/ul> Yes you can, but please note, if you return individual items from a bundle, you break the special offer of that bundle.<\/p> Products bought as part of bundle deals if returned separately, will result in the full price being charged for other items kept from the bundle.<\/p> Your refund will be adjusted accordingly.<\/p> How do I return a gift item?<\/strong><\/p> If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form.<\/p> To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018How do I return my order?<\/em>\u2019.<\/p> Fill in the drop down menus for all<\/strong> of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us.<\/p> If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory.<\/p> Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/p> If you would like to send a gift item back without the purchaser knowing, please use the contact form to get in touch with our support team and we can offer more help.<\/p> I don't have a printer to print the return label, can I still return my order?<\/strong><\/p> Yes, absolutely. If you don't have a printer, the email includes a QR code you can take to your local Post Office and they will scan it in for you.<\/p> Package up your products, pop them in the post and we'll process your requests as soon as they arrive back to the factory.<\/p>"},"template":{"id":101839010,"value":"expandable"}}},{"id":4257263,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":2,"items":[{"id":4257264,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":101839745,"value":" Where is my order?<\/strong><\/p> Please go to the bottom of the home page. Click here<\/u><\/a>. Under the DELIVERY, go to ORDER, WHERE IS MY ORDER? You will need to fill in the details below.<\/p> Enter your order ID, email address and zip \/ postcode.<\/p> Order ID (e.g. 123123)This field is required<\/p> How do I return an order?<\/strong><\/p> We hope you love your order, but understand there may be times when you need to return items to us. Please go to the bottom of the home page, Click here.<\/u><\/a> Go to MY ORDER, HOW DO I RETURN AN ORDER? Enter your order ID to see if your order is eligible to be returned<\/p> Order ID (e.g. 123123)<\/p> How do I edit my order?<\/strong><\/p> Please go to the bottom of the home page, Click here.<\/u><\/a> Go to MY ORDER, HOW DO I EDIT MY ORDER? Enter your order ID to see if your order is eligible to be edited.<\/p> How do I cancel my order?<\/strong><\/p> Please go to the bottom of the home page, Click here.<\/u><\/a> Go to MY ORDER, HOW DO I CANCEL MY ORDER? Enter your order ID to see if your order is eligible to be cancelled.<\/p> I've placed my order, can I change my delivery address?<\/strong><\/p> You can only change your order's shipping address if it hasn't yet been dispatched.<\/p> In your Confirmation Email there is a link you can click to change your address.<\/p> If you don\u2019t make this change and your order is sent out to an incorrect address, it will likely fail its delivery and return back to our factory.<\/p> Our support team then contact you to confirm your correct shipping address and arrange for your order to be resent.<\/p> <\/p>"},"borderRadius":{"id":101839746,"value":"4px"},"textColor":{"id":101839747,"value":"#{text.color}"},"backgroundColour":{"id":101839748,"value":"#0000"}}}],"properties":{"title":{"id":101839736,"value":"Questions about my order"},"questionMeta":{"id":101839737,"value":"Questions about my order"},"answerMeta":{"id":101839738,"value":" Where is my order?<\/strong><\/p> Please go to the bottom of the home page. Click here<\/u><\/a>. Under the DELIVERY, go to ORDER, WHERE IS MY ORDER? You will need to fill in the details below.<\/p> Enter your order ID, email address and zip \/ postcode.<\/p> Order ID (e.g. 123123)This field is required<\/p> How do I return an order?<\/strong><\/p> We hope you love your order, but understand there may be times when you need to return items to us. Please go to the bottom of the home page, Click here.<\/u><\/a> Go to MY ORDER, HOW DO I RETURN AN ORDER? Enter your order ID to see if your order is eligible to be returned<\/p> Order ID (e.g. 123123)<\/p> How do I edit my order?<\/strong><\/p> Please go to the bottom of the home page, Click here.<\/u><\/a> Go to MY ORDER, HOW DO I EDIT MY ORDER? Enter your order ID to see if your order is eligible to be edited.<\/p>Delivery<\/h3>
Returns<\/strong><\/h3>
Can I return an item from a bundle?<\/strong><\/p>Returns<\/strong><\/h3>
Can I return an item from a bundle?<\/strong><\/p>